You have the option of adding shipping insurance to your shipment. If you decline shipping insurance you accept responsibility for any lost or damaged packages.

Regardless of insurance selection, we recommend members closely follow tracking and use the carrier’s online delivery tool to customize delivery time, date or location if they are unable to be home at the time of the initial delivery.

In addition to shipping insurance, we also offer signature required service for added security.

What we’ll cover (and won’t cover):

If you pay for shipping insurance and your package is lost or damaged in transit by the shipping carrier, we will, upon completion of our investigation and the carrier claim process, provide you with an account credit equal to the dollar value of the lost or damaged portion of your shipment.

Shipping insurance only covers packages IN TRANSIT, that means everything that happens before it is delivered to your doorstep. It is your responsibility to be home when a package is delivered or have it routed to someone who can be home to receive your package. Packages left on doorsteps are vulnerable to theft and are not covered under our shipping insurance policy.

Notification Requirements for Insurance Claims:

• For packages lost in transit: You must notify us via email within 24 hours of the original date of delivery, or sooner, so we can file a claim with the carrier.
• For damaged packages: You must notify us via email within 24 hours of the delivery and include pictures of any damage (outer box, inner boxes, tape, etc) so we can file a claim with the carrier.

Special Note Regarding Stolen Packages:

Our shipping insurance coverage ends once the package is marked as DELIVERED by the carrier. If you suspect package theft, you will need to file a theft report with the police and contact your home or renter insurance for coverage. If you have evidence that the package was never delivered by the carrier we will work with you to file a carrier theft investigation and may be able to provide an account credit if carrier theft occurred.