Our refund policy is simple: we'll refund 100% of any money paid anytime for ammo pending. If you have ammo that has already been allocated to your asset account you can sell it anytime at the current market price as shown on our Ammo Prices page with no additional fee.
If you would like to cash out completely, first sell all ammo in your crates and cancel the crate,
Please contact us with any payment related issue! DO NOT ISSUE A CHARGEBACK WITH YOUR CREDIT CARD COMPANY AS A WAY TO RESOLVE YOUR PAYMENT ISSUE. This hurts our business reputation with our payment processor and drives up our cost - which means we need to raise prices. We will work with you but you have to contact us first.